Privacy Policy

Last Updated: January 15, 2025

Your privacy matters deeply to us. This policy explains how WebDevTechra collects, uses, and protects your personal information when you work with us or visit our website.

Information We Collect

We collect information in several ways when you interact with our testing process improvement services. This happens when you reach out for consultations, engage our services, or simply browse our website.

Information You Provide Directly

  • Contact details like your name, email address, and phone number when you inquire about our services
  • Company information including business name, industry, and current testing challenges
  • Technical details about your existing testing processes and systems
  • Project requirements and goals you share during consultations
  • Payment information when you engage our services

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information to help us understand how our site is being used and to improve your experience.

  • IP address and general location information
  • Browser type, operating system, and device information
  • Pages you visit and time spent on our site
  • Referral sources and search terms that brought you to us

How We Use Your Information

We use the information we collect to provide you with excellent service and to continuously improve our testing process improvement offerings. Here's what that looks like in practice:

  • Responding to your inquiries and providing detailed information about our services
  • Delivering the testing process improvement services you've contracted with us
  • Sending project updates, reports, and relevant communication about your engagement
  • Processing payments and maintaining accurate billing records
  • Improving our website functionality and user experience
  • Analyzing trends in testing process challenges to better serve our clients

We never use your information for unsolicited marketing or sell your data to third parties. Your business information stays confidential, and we only use it to serve you better.

Information Sharing and Disclosure

We keep your information private and only share it in very specific circumstances. Transparency about when and why we might share information is important to us.

Service Providers

Sometimes we work with trusted partners to deliver our services effectively. These might include cloud hosting providers, payment processors, or specialized testing tools. All partners are carefully vetted and bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information if required by Taiwan law, court orders, or government regulations. This would only happen when legally mandated, and we'd notify you unless prohibited from doing so.

Business Transfers

In the unlikely event that WebDevTechra is acquired or merged with another company, your information would be transferred as part of that transaction. We'd notify all clients of such changes well in advance.

Your Privacy Rights

You have significant control over your personal information. Understanding these rights helps you make informed decisions about your data.

Access Your Data

Request a copy of all personal information we have about you. We'll provide this within 30 days in a clear, readable format.

Correct Inaccuracies

Ask us to update or correct any incorrect information. We want our records to be accurate and current.

Delete Your Information

Request deletion of your personal data when it's no longer needed for business purposes or legal requirements.

Restrict Processing

Ask us to limit how we use your information while we address any concerns you might have.

To exercise any of these rights, simply contact us at contact@webdevtechra.com. We'll respond promptly and work with you to address your request appropriately.

Data Security

Protecting your information is a top priority. We've implemented multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

  • Encryption: All data transmission uses industry-standard SSL/TLS encryption
  • Access Controls: Limited employee access on a need-to-know basis only
  • Secure Storage: Data stored in protected, regularly monitored environments
  • Regular Audits: Periodic security assessments and updates to our protection measures

While we take extensive precautions, no system is 100% secure. We continuously monitor and improve our security practices to stay ahead of emerging threats.

Data Retention

We keep your information only as long as necessary for business purposes and legal compliance. Different types of information have different retention periods.

  • Active Project Data: Retained throughout project duration plus 2 years for reference
  • Financial Records: Kept for 7 years as required by Taiwan business regulations
  • Website Analytics: Anonymized after 26 months, deleted after 5 years
  • Contact Information: Removed upon request or after 3 years of inactivity

When information reaches the end of its retention period, we securely delete or anonymize it according to industry best practices.

International Data Transfers

Our primary operations are based in Taiwan, but we sometimes work with international partners or use cloud services that may process data in other countries. When this happens, we ensure appropriate safeguards are in place.

Any international transfers comply with applicable data protection laws and include contractual protections to maintain the same level of privacy protection you expect from us.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand site usage and improve user experience
  • Preference Cookies: Remember your settings and choices

You can control cookie settings through your browser, though disabling certain cookies might affect website functionality.

Changes to This Policy

We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify active clients by email and post the updated policy on our website.

Minor updates that don't affect how we handle your information will be posted here with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Privacy Questions or Concerns?

We're here to address any questions about this privacy policy or how we handle your information. Your privacy concerns are important to us, and we're committed to resolving them quickly and thoroughly.

Email: contact@webdevtechra.com
Phone: +88675527502
Address: No. 267, Xinsheng Rd, Taitung City, Taitung County, Taiwan 950

We typically respond to privacy inquiries within 2 business days and work to resolve any concerns as quickly as possible.